Terms of use

1. Who we are and what this document covers

We are Highland Haven Limited Liability Company (ОсОО «Хайленд Хэйвен», the "Company", "we", "us"), a company registered in the Kyrgyz Republic at Logvinenko Street 55/239, Pervomaisky District, Bishkek 720040. Our taxpayer identification number (INN) is 02508202610112.

We operate the website https://tourricon.app (the "Site"), the Tourricon mobile application (the "App"), the Telegram bot @TourriconBot, and any other products and services that refer or link to these terms (together, the "Services").

Tourricon is an online marketplace for tours in Kyrgyzstan. Independent tour organizers publish their tours, and travellers browse the catalogue, send booking requests and leave reviews. Tourricon also sells eSIM data plans for travellers. Tours are provided by the organizers, not by Tourricon.

You can contact us by phone at +996 505 900800, by email at support@tourricon.app, or by mail at Logvinenko Street 55/239, Pervomaisky District, Bishkek 720040, Kyrgyz Republic.

These terms are a legally binding agreement between you, personally or on behalf of an entity ("you", the "User"), and the Company concerning your access to and use of the Services. By using the Services you confirm that you have read, understood and agree to be bound by all of these terms. If you do not agree with any of them, you may not use the Services and must stop using them immediately.

The Services are intended for people who are at least 18 years old. Persons under 18 may not register for or use the Services.

We may change these terms. We give advance notice of material changes with a banner on the Site and, if you have notifications enabled, by email or by a Telegram message. Changes take effect 14 days after the notice, except for changes that concern new features, security, bug fixes, legal requirements or decisions of public authorities, and changes that do not reduce Users' rights (for example clarifications and typo fixes), which take effect immediately. By continuing to use the Services after the effective date you accept the new version. If you disagree with a change, you may stop using the Services and delete your account as described in "Deleting your account and data".

We recommend that you keep a copy of these terms.

2. Our Services

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or would subject us to a registration requirement. If you access the Services from another country, you do so on your own initiative and are solely responsible for compliance with local law.

The Services, including the tour catalogue, booking requests, reviews, eSIM and notifications, are provided as they exist at the time of use. The set of features may change, see "Modifications and interruptions".

3. Intellectual property

We own or license all intellectual property rights in the Services, including the source code, databases, functionality, software, design, audio, video, text, photographs and graphics (the "Content"), and the trademarks, service marks and logos (the "Marks"). The Content and Marks are protected by the copyright and trademark laws of the Kyrgyz Republic and by international treaties.

The Content and Marks are provided "as is" for your personal, non-commercial use or the internal business purposes of your organisation only. Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to view, download (for caching purposes only) and print the Content you have properly gained access to, solely for those purposes.

Without our prior written permission you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license or otherwise exploit the Content or Marks for any commercial purpose. This does not apply to content you posted yourself: your rights in it are described in "User content" and "Licence to user content".

Source code and database. The software of the Services, including the source and object code of the Site, the App and the Telegram bot, the structure and schema of the database, migrations, server functions, the API, interface texts, design and graphics (the "Software"), was created by the founders of the Services:

• Batyr Abdykhalilovich Abdyldabekov, passport IK0175709 — co-author of the project;
• Zhantai Daniiarovich Daniiarov, passport ID0686851 — co-author of the project, co-founder and Chief Technology Officer (CTO), who leads the development of the Services;
• Maksatbek Alymbaev, passport N14972566 — co-author of the project.

They jointly hold the exclusive rights to the Services and the Software as the authors and developers of the project (together, the "Authors"). The Company uses the Software and operates the Services under a licence agreement with the Authors and may protect it against infringement. Keeping the code in repositories (including GitHub) and its technical accessibility do not transfer any rights and do not constitute publication under any open-source licence. Without the written permission of the Authors or the Company you may not copy, clone, fork, modify or distribute the code or the database schema, create derivative products from them, or use them to run your own service. Third-party libraries and components included in the Services are used under their own licences, which do not extend to our code.

If you believe that material in the Services infringes your copyright, write to support@tourricon.app with a description of the material, a link to it and proof of your rights.

If you send us ideas, suggestions or feedback about the Services, we may use them without restriction and without compensation.

4. User representations

By using the Services you represent and warrant that:

• all information you provide at sign-up and in your profile is true, accurate, current and complete, and you will keep it up to date;
• you have legal capacity and agree to comply with these terms;
• you are at least 18 years old;
• you do not access the Services through automated means such as bots or scripts, except where we expressly allow it;
• you do not use the Services for any illegal purpose and comply with applicable law when using them.

If you provide information that is untrue, inaccurate, not current or incomplete, we may suspend or delete your account and refuse any current or future use of all or part of the Services.

5. Sign-up and account

You need an account to send booking requests, buy eSIM, publish tours and write reviews. You can sign in with your email address, a Google account or Telegram. On your first sign-in we ask for your name and a username, which is shown to other users instead of your email address.

You agree to keep your password and sign-in codes confidential, not to share access to your account with third parties, and you are responsible for all activity under your account. If you suspect that someone else has accessed your account, tell us immediately.

One person may have one traveller account. An organizer acting for a company registers an account in their own name and enters the company details in the organizer profile.

We may remove, change or require you to replace a username that we consider offensive, misleading (for example one imitating another organizer or Tourricon) or otherwise objectionable.

6. Telegram sign-in and notifications

Telegram sign-in. When you sign in with Telegram we receive from Telegram your user ID, first and last name, username, profile photo and, if you allow it, your phone number. We do not get access to your contacts, chats or other Telegram data. If your profile has no email address, we create a technical address of the form tg<id>@users.tourricon.app for internal purposes; no email is sent to it.

The @TourriconBot bot. Once you connect the bot, you can receive service messages in Telegram: new booking requests, their acceptance or rejection, trip reminders and support messages. Organizers can accept and reject requests with buttons directly in the bot; such actions have the same effect as actions in the dashboard on the Site.

Consent to notifications. By registering you agree to receive the service notifications needed for the Services to work (about requests, payments, changes to these terms and account security) by email and, if the bot is connected, in Telegram. We send marketing messages only with your separate consent, and you can unsubscribe from them at any time.

How to turn them off. You can turn Telegram notifications off with the /stop command in the bot or in your profile settings, and email notifications in your profile settings. For organizers the connected bot is mandatory (see "Organizer obligations"): with notifications turned off you may not learn about a request in time, and we are not liable for the consequences.

Telegram is an independent service with its own terms and privacy policy. We are not responsible for its availability or for delays in message delivery.

7. Purchases and payment

Tours. Payment for a tour, its timing, deposits, cancellation and refund conditions are agreed directly between the traveller and the organizer unless the tour page or the Services state otherwise. Tourricon does not take payment for tours and is not a party to that settlement. Tour prices are set by organizers in Kyrgyz som unless stated otherwise.

eSIM and other Tourricon goods and services. Payment is made by the methods shown in the Services at the time of the order. Currently these are a bank transfer or a QR-code payment using the details in the "How to pay" section; in future we may add payment by bank card and through payment providers, and introduce paid plans for organizers. Prices are shown in Kyrgyz som or US dollars as displayed at checkout; taxes are included unless expressly stated otherwise.

You agree to provide accurate purchase and contact details, including your email address, and to keep them up to date. By paying you accept the price in effect at the time of the order. We may correct pricing errors even if we have already requested or received payment; in that case you may cancel the order and receive a refund.

We may refuse to fulfil an order, limit the number of orders per person or account, and cancel orders that in our reasonable opinion are placed by intermediaries or resellers or in breach of these terms.

8. Subscriptions and paid features

Listing tours is currently free for organizers and we take no commission on requests. In future we may introduce paid plans, subscriptions and additional paid features (for example tour promotion). The conditions, price and scope of each plan are published on its page and become part of these terms once you subscribe.

Billing and renewal. A subscription runs for the paid period (for example a month or a year) and renews automatically for the same period unless you turn renewal off before it ends. By subscribing with automatic renewal you authorise us to charge your chosen payment method on a recurring basis without separate approval of each charge. If the payment method does not support recurring charges, we will remind you in advance that renewal is due.

Free trial. If a plan comes with a free trial, its length and conditions are stated on the plan page. At the end of the trial the subscription is charged at the chosen plan unless you cancelled earlier.

Cancellation. You can cancel a subscription at any time in your dashboard or by writing to support@tourricon.app. Cancellation takes effect at the end of the current paid period; until then the paid features remain available.

Fee changes. We give at least 14 days' notice before a plan price changes. The new price applies from the next billing period; if you disagree, you may cancel the subscription before it starts.

9. Refunds

Tours. Because tours are paid directly to the organizer, refunds are handled with the organizer under the conditions stated on the tour page. We can help you reach the organizer, but we do not refund money that we never received.

eSIM. If an eSIM cannot be issued (for example because of the provider), we refund the full amount. An eSIM that has been installed or activated cannot be refunded. See the "eSIM" section for details.

Subscriptions and paid features. If you paid for several months or a year and change your mind, write to us within 14 days of the payment and we will refund the unused period, counted from the day of your request. After 14 days the paid period is not refundable, except where we discontinue or materially degrade the paid feature, in which case we refund the unused period. Turning off automatic renewal is not grounds for a refund of the current period.

How to request a refund. Write to support@tourricon.app with your account email, the order or plan number and the reason. We reply within 5 business days and refund approved amounts by the same method you paid with, within 10 business days of approval. Bank and payment-system fees withheld on the transfer are not refunded unless the law requires it.

This section does not limit the consumer rights granted by the law of the Kyrgyz Republic.

10. Prohibited activities

You may use the Services only for their intended purpose. Commercial use is allowed only to the extent we expressly permit it (for example an organizer listing tours). As a user of the Services, you agree not to:

• systematically or automatically retrieve data from the Services to build databases, directories or collections without our written permission;
• trick, defraud or mislead us or other users, including attempts to learn other users' passwords or sign-in codes;
• circumvent, disable or interfere with the security features of the Services or limits on the use of the Content;
• use information obtained from the Services to harass, abuse or harm another person;
• misuse our support services or file knowingly false reports;
• use the Services in a manner inconsistent with applicable law;
• upload viruses, malicious code or material that interferes with the Services, or send spam;
• use scripts, scrapers, bots or other automated means to send messages or requests or to collect data;
• remove copyright or other proprietary notices from the Content;
• impersonate another person or organisation or use another user's username;
• interfere with the Services or place an undue burden on them;
• harass, intimidate or threaten our employees or representatives;
• copy, adapt, decompile or disassemble the software of the Services except as permitted by law;
• collect usernames, email addresses or phone numbers of users for mailings, or create accounts automatically or under false pretences;
• use the Services or the Content to build a competing product;
• sell or otherwise transfer your account or profile;
• post fake, misleading or unavailable tours, or prices that differ from the real ones;
• post fake reviews or reviews of trips you did not take, or offer rewards for reviews;
• offer tours without the licences, permits or insurance required by the law of the Kyrgyz Republic;
• use other users' contact details for spam or for purposes unrelated to a booking;
• divert deals off the platform by deception, for example asking a traveller to cancel a request in order to avoid the platform rules.

11. User content

The Services let you create and post content: tour descriptions and photos, organizer profiles, reviews, ratings, replies to reviews, contest entries, avatars and other material ("User Content"). User Content may be visible to other users and to search engines, so it is not treated as confidential.

By posting User Content you represent and warrant that:

• you are the author of the content or hold all rights and permissions needed to use it and to grant us the licence in "Licence to user content";
• the content does not infringe the copyright, related rights or other rights of third parties, including the image rights of people shown in it;
• the content is accurate, not misleading, and contains no advertising unrelated to your tour;
• the content contains no obscene, violent, abusive or defamatory material and no discrimination based on race, ethnicity, religion, gender, age, sexual orientation or disability;
• the content does not violate the law and contains no calls to unlawful acts;
• the content contains no personal data of third parties without their consent.

We have no obligation to monitor User Content, but we may reject, hide or remove it if it breaches these terms or the law. A breach of this section may lead to suspension or deletion of your account.

12. Licence to user content

You keep the rights to your User Content. By posting content in the Services you grant the Company a non-exclusive, royalty-free, worldwide licence, sublicensable to our technical contractors, to host, reproduce, publicly display, adapt (resize, reformat, crop for previews), translate and distribute the content within the Services, and to use it to promote the Services and your tours on the Site, in the App, in the Telegram bot, on social media and in Tourricon's advertising materials. Organizer content used in promotion is attributed to the organizer where reasonably possible.

We do not sell your content to third parties and do not acquire exclusive rights to it.

The licence lasts while the content is posted in the Services and ends when you or we remove it, except for copies in backups (up to 30 days), caches and advertising materials already published, which we are not obliged to recall. After account deletion reviews may be kept in anonymised form, see "Deleting your account and data".

You are responsible for your content and for any claims related to it. We may fix obvious typos, move content to a more suitable section and change its formatting without changing its meaning.

13. Reviews

Only a traveller whose request for a tour was accepted and marked by the organizer as completed may review that tour, within 60 days after the trip. A review must be honest and based on your own experience.

When writing a review you agree: not to use profanity, insults or hate speech; not to make discriminatory statements; not to allege unlawful activity without grounds; not to be affiliated with the organizer or their competitors; not to make conclusions about the legality of the organizer's conduct; not to make false statements; and not to organise review campaigns.

An organizer may reply publicly to each review once. Organizers may not offer rewards for positive reviews, demand that a review be deleted or changed, or review their own tours.

We may hide reviews that breach these terms on our own initiative or following a report, but we do not edit their content. We have no obligation to screen reviews and accept no liability for their content. Reviews reflect their authors' opinions, not the Company's.

By posting a review you grant us the licence described in "Licence to user content".

14. Mobile application

The Services are available in a browser, as an installable web app (PWA) and, once published, as a mobile app in the App Store and Google Play.

If you use the App, we grant you a revocable, non-exclusive, non-transferable, limited licence to install and use the App on devices you own or control, in accordance with these terms. You may not decompile or modify the App, derive its source code, create derivative works, remove proprietary notices, use the App to build a competing product, or breach the rules of the app store you obtained it from.

When you install the App from the App Store or Google Play, the terms of that store apply in addition. The licence is limited to devices running iOS or Android; maintenance and support of the App are provided by us, not the store; the store has no warranty or claim obligations related to the App; you confirm that you are not located in a sanctioned country and are not on any prohibited-party list; and the store is a third-party beneficiary of this section and may enforce it.

15. Social media and third-party accounts

You may sign in to the Services with a Google or Telegram account (a "Third-Party Account"). In that case we receive only the data that the provider passes to us and that is listed at sign-in: your name, email address (Google), username, profile photo and, with your consent, phone number (Telegram). We do not receive or request access to your messages, contacts or address book.

Your relationship with the third-party provider is governed by its own terms. We are not responsible for the availability of Third-Party Accounts or the accuracy of data received from them. You can unlink Telegram in your profile settings as long as the account keeps another sign-in method.

We run Tourricon pages on social networks and messengers (Instagram, Telegram, WhatsApp, Facebook and others). Posts there are for information only. Messages sent through social media do not replace official correspondence at support@tourricon.app.

16. Third-party websites and content

The Services may contain links to third-party websites and third-party content: organizers' websites and messengers, maps, payment instructions, the eSIM provider's and partners' sites. We do not investigate, monitor or check third-party websites or content for accuracy, appropriateness or completeness and are not responsible for them, for their privacy policies or for any transactions you enter into with third parties. You follow links and make purchases on third-party websites at your own risk.

17. Advertising and partners

The Services may display materials from partners and advertisers: cards in the partners row, banners and other formats. Paid placements are labelled "Ad". Placement conditions are set out in a separate agreement with the advertiser.

We only provide the space for such placements and are not a party to any deal between you and an advertiser. We do not verify or guarantee the quality, safety or legality of advertisers' and partners' goods and services and are not liable for them, for the accuracy of advertising materials or for any loss arising from your dealings with an advertiser.

Advertisers must ensure that their materials comply with the advertising law of the Kyrgyz Republic. We may reject or take down any placement that breaches the law or these terms.

18. Services management

We reserve the right, but not the obligation, to: monitor the Services for breaches of these terms; take action against those who breach them, including reporting to law enforcement; refuse, restrict access to and remove User Content that breaches these terms; moderate tours and organizer profiles before and after publication; remove files and material that place an excessive burden on our systems; and otherwise manage the Services to protect our rights and property and keep them working properly.

19. Privacy

We care about data privacy and security. How we process personal data is described in our Privacy Policy: https://tourricon.app/privacy. By using the Services you accept the Privacy Policy, which forms part of these terms.

The Services are hosted by technical contractors (hosting and database, email delivery, analytics, content delivery network) whose servers may be located outside the Kyrgyz Republic, including in the European Union and the United States. By using the Services you consent to the processing of your personal data and its cross-border transfer to such contractors in accordance with the Law of the Kyrgyz Republic "On Personal Information". The list of contractors is given in the Privacy Policy.

20. Deleting your account and data

You can delete your account at any time in your profile settings. An organizer must first close open requests (accept, reject, cancel or mark them completed); otherwise deletion is refused so that travellers are not left without an answer.

When you delete your account we delete your profile, Telegram link, notification settings, unpublished tours and drafts; an organizer's published tours are taken offline. Reviews may be kept in anonymised form (without name or avatar) so that tour ratings stay reliable; you may ask us to delete them by writing to support@tourricon.app.

We keep data about eSIM orders, payments and closed requests for the periods required by accounting and consumer protection law and then delete or anonymise them. Copies may remain in backups for up to 30 days.

A deleted account cannot be restored. You may register again, but your request and review history will not be recovered.

21. Term and termination

These terms remain in effect while you use the Services. Without prior notice and without liability to you, we may restrict or terminate access to the Services (including by blocking IP addresses), and suspend or delete your account and the content you posted, if you breach these terms, the law or third-party rights, or where such a measure is needed for the security of the Services and other users. Where possible we tell you the reason and give you a chance to fix it.

If we delete or block your account, you may not register a new account under your own, someone else's or a fictitious name. In addition to blocking we may take any measures provided by law, including legal action.

22. Modifications and interruptions

We may change, add to or remove any part of the Services, and change prices, at any time. We do not guarantee that the Services will be available at all times: interruptions may occur because of maintenance, hardware, software or third-party service failures. We are not liable for loss or inconvenience caused by the unavailability of the Services and are not obliged to release updates or fixes, except where a paid plan provides for it.

23. Governing law

These terms are governed by the law of the Kyrgyz Republic. Disputes arising from these terms are heard by the courts of the Kyrgyz Republic at the Company's location, unless mandatory consumer protection law provides otherwise.

24. Dispute resolution

Before going to court, write to us at support@tourricon.app describing your claim. We will try to settle the dispute by negotiation within 30 days of receiving it.

If no agreement is reached, the dispute is referred to a court of the Kyrgyz Republic in accordance with "Governing law". The Company may also bring proceedings in the courts of the country where you reside or, if you use the Services in the course of your business, where your principal place of business is. Nothing in this section deprives a consumer of rights granted by law.

25. Corrections

The Services may contain typographical errors, inaccuracies or omissions, including in descriptions, prices and availability. We may correct errors and update information at any time without prior notice.

26. Disclaimer

The Services are provided on an "as is" and "as available" basis. You use them at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use of them, including warranties of fitness for a particular purpose and non-infringement.

We make no warranties about the accuracy or completeness of the Content or User Content and accept no liability for: errors or inaccuracies in material; personal injury or property damage arising from participation in tours or use of the Services; unauthorised access to our servers and the information stored on them; interruptions in data transmission; viruses or malicious code transmitted through the Services by third parties; or loss caused by the use of content posted in the Services.

We do not warrant or endorse goods or services offered by organizers, advertisers or other third parties through the Services or through links from them, and we do not monitor transactions between you and such parties. Use reasonable judgement when deciding on a trip or a purchase.

27. Limitation of liability

To the fullest extent permitted by law, neither we nor our directors, employees or agents are liable to you or any third party for indirect, incidental, consequential or punitive damages, lost profit, loss of data or other losses arising from your use of the Services, even if we were advised of the possibility of such losses.

Our total liability to you on any grounds is limited to the amount you paid us during the 12 months before the claim arose or, if you paid us nothing, to the som equivalent of 100 US dollars at the rate of the National Bank of the Kyrgyz Republic.

These limitations do not apply to liability that cannot be limited by law, including liability for intentional harm and for injury to life or health caused by our fault. If the law of your country does not allow some of these limitations, they apply to the maximum extent permitted.

28. Indemnification

You agree to indemnify the Company, its affiliates, directors, employees and agents against losses, costs and expenses, including reasonable legal fees, arising from third-party claims caused by: your User Content; your use of the Services; your breach of these terms or of the representations in them; your violation of third-party rights, including intellectual property rights; harm you cause to other users of the Services; and, for organizers, the tours you run. We may assume the defence of such a claim at your expense, and you agree to cooperate with us. We will make reasonable efforts to notify you of such a claim.

29. User data

We keep the data you transmit to the Services in order to operate them, as well as data about your use of the Services. We make regular backups, but you remain responsible for the data you transmit and for keeping your own copies. We are not liable for loss or corruption of such data except where it is caused by our fault.

30. Electronic communications and signatures

Visiting the Services, sending us emails, completing forms and pressing buttons in the App or the Telegram bot are electronic communications. You consent to receive communications from us electronically and agree that agreements, notices and other communications sent to you by email, in Telegram or posted in the Services satisfy any requirement that they be in writing. You agree to the use of electronic signatures, contracts, orders and other records, and waive any requirement for an original signature or non-electronic records to the extent the law allows such a waiver.

31. Miscellaneous

These terms, together with the Privacy Policy, contest rules and plan conditions published in the Services, constitute the entire agreement between you and the Company. Our failure to exercise a right is not a waiver of it. We may assign our rights and obligations under these terms to a third party upon notice to you. We are not liable for failure to perform caused by circumstances beyond our reasonable control. If any provision of these terms is found invalid, the remaining provisions stay in force. These terms create no joint venture, partnership, employment or agency relationship between us. These terms are not to be construed against us because we drafted them.

Language. These terms are published in Russian, English and Kyrgyz. In case of discrepancies the Russian version prevails.

Notices. We send notices to your account email, to Telegram (if the bot is connected) or post them in the Services, including as a banner on the Site. You send notices to us at support@tourricon.app.

32. Marketplace role

Tourricon is an online platform that connects travellers with independent tour organizers. Tourricon is not a tour operator or travel agent and is not a party to any agreement between a traveller and an organizer. Tours are provided solely by the organizers, who are responsible for the accuracy of their listings, prices, safety, licences, permits and insurance, and for the services they provide.

Payment for tours, cancellations and refunds are agreed directly between the traveller and the organizer unless the Services state otherwise. Any claims regarding a tour should be directed to the organizer; where needed we can help you reach them and take the complaint into account in moderation.

Travellers take part in tours, including outdoor and mountain activities, at their own risk and are responsible for their own health, fitness, equipment and travel insurance. Before the trip make sure the tour matches your level of preparation and tell the organizer about any medical conditions.

33. Booking requests

A request sent through Tourricon is not a confirmed booking until the organizer accepts it in the Services. The organizer may accept or reject a request; we do not guarantee that or when an organizer replies, but we remind organizers about unanswered requests.

Once a request is accepted, the traveller and the organizer receive each other's contact details, for the purpose of that request only. Using those details for any other purpose, including mailings, is prohibited.

Both the traveller and the organizer may cancel an accepted request in the Services and must state a reason. The consequences of cancellation (deposit retention, date change) are governed by the organizer's conditions on the tour page or as agreed with the traveller. Repeated unjustified cancellations may lead to account restrictions.

After the trip the organizer marks the request as completed, which allows the traveller to leave a review.

34. Organizer obligations

An organizer agrees to:

• provide accurate and up-to-date information about tours, itineraries, prices, dates, meeting points, included and excluded services and contact details, and keep it current;
• hold all licences, permits, certificates and insurance required by the law of the Kyrgyz Republic, comply with safety requirements and provide proof on our request;
• connect the @TourriconBot Telegram bot: a tour cannot be submitted for publication without it, because requests are delivered to and answered by the organizer through the bot;
• reply to requests within a reasonable time and inform travellers honestly about any changes;
• run the tour as described and keep participants safe;
• follow the review rules and not pressure travellers;
• not post contact details or links intended to bypass the platform rules, unless we allow it.

Moderation. New tours and material changes are moderated before publication. We aim to review tours within a few business days but do not guarantee a timeframe. We may reject, hide or remove any tour or organizer profile, require changes, and suspend or delete an organizer account for breach of these terms, following traveller complaints or where we doubt the accuracy of the information.

Fees. Listing tours is currently free and no commission is charged on requests. We will give at least 30 days' notice before introducing paid plans or commissions.

Liability. The organizer is solely responsible to travellers and public authorities for running the tour, paying taxes and complying with the law. The organizer agrees to indemnify us against claims related to their tours as described in "Indemnification".

35. eSIM

What it is. eSIM data plans are digital goods that we provide through a third-party telecom provider. Coverage, speeds and data allowance depend on the provider and local mobile operators and are stated on the plan page. A plan does not include voice calls or SMS unless stated otherwise.

Compatibility. Before buying you must make sure that your device supports eSIM, is not locked to a specific carrier and has internet access for installation. Device incompatibility is not grounds for a refund once the eSIM has been issued.

Order and payment. After placing an order you receive payment instructions (bank transfer or QR-code payment) with your order number. The order is fulfilled once we see the payment arrive; orders not paid within the time stated in the instructions are cancelled. An eSIM is usually issued within a few hours of payment confirmation during business hours. Once issued, the QR code and manual installation details appear in "My eSIMs", and a notification is sent by email and, if the bot is connected, in Telegram.

Validity. The validity period starts at the moment stated on the plan page (usually the first connection to a network), and unused data expires at the end of the period. The plan must be installed and activated within the period stated on the plan page.

Refunds. If an eSIM cannot be issued, we refund the full amount by the same method you paid with, within 10 business days. An installed or activated eSIM is not refundable, except where the service did not work because of the provider and this is confirmed by the provider's check, in which case we refund the price or replace the plan. No refund is given for device incompatibility, a wrongly chosen country or plan, or deletion of the eSIM profile from the device.

Support. For installation and connectivity questions write to support@tourricon.app with your order number and device model.

36. Contests

We may run contests and promotions. By submitting a contest entry you confirm that you own the rights to it and that everyone shown in it has consented to publication, and you grant the Company a non-exclusive, royalty-free licence to display the entry in the Services and in Tourricon's promotional materials with attribution.

The rules of each contest (dates, eligibility, prizes, how winners are chosen) are published on its page and prevail over these terms for that contest. We may remove entries that breach these terms and void results where we find vote manipulation or other violations. Company employees and their relatives may not take part unless the rules provide otherwise.

37. Contact us

To file a complaint or claim, or to get more information about using the Services, contact us at:

Highland Haven LLC (ОсОО «Хайленд Хэйвен»)
Logvinenko Street 55/239, Pervomaisky District, Bishkek 720040, Kyrgyz Republic
INN 02508202610112
Phone: +996 505 900800
Email: support@tourricon.app